Privacy Policy

Last updated: May 19, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and informs you about your privacy rights under applicable laws.

We use your Personal Data to provide and improve the Service, which is designed for business users aged 18 and older conducting surveys in professional contexts. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. These definitions apply whether in singular or plural form.

Definitions

  • Account: A unique account created for you to access our Service or parts of our Service.
  • Company: Prosent Pte. Ltd., 160 Robinson Road, #14-04, Singapore.
  • Cookies: Small files placed on your device by a website containing browsing history details, among other uses.
  • Country: Singapore.
  • Device: Any device that can access the Service, such as a computer, cellphone, or tablet.
  • GDPR: General Data Protection Regulation (EU).
  • PDPA: Personal Data Protection Act (Singapore).
  • CCPA: California Consumer Privacy Act (US).
  • Personal Data: Any information relating to an identified or identifiable individual.
  • Service: The Prosent Survey-to-Dashboard Platform, including all related applications, APIs, and interfaces provided by the Company.
  • Service Provider: Any natural or legal person who processes data on behalf of the Company.
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
  • Website: https://www.prosent.ai/
  • You: The individual or legal entity accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We may ask you to provide certain personally identifiable information to contact or identify you. This may include:

  • Email address
  • First and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when using the Service and may include:

  • IP address, browser type and version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data.

Lawful Basis for Processing

  • Consent: where you have given clear consent.
  • Contractual necessity: to perform our agreement with you.
  • Legitimate interests: such as ensuring security, improving the Service, and marketing.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (e.g., beacons, tags, scripts) to track activity and store information. Technologies include:

  • Browser Cookies
  • Flash Cookies
  • Web Beacons

Cookies may be Persistent or Session. We use both for:

  • Necessary / Essential Cookies (Session): to authenticate and prevent fraud.
  • Cookies Policy / Notice Acceptance Cookies (Persistent): to identify acceptance of cookie use.
  • Functionality Cookies (Persistent): to remember preferences like login details or language.

You can manage cookie preferences by adjusting your browser settings to opt out of non-essential cookies or disable cookies entirely. Note that disabling cookies may affect Service functionality. For assistance, please use our Contact Form.

Use of Your Personal Data

  • Providing and maintaining our Service
  • Managing your Account
  • Performing contracts
  • Contacting you (email, calls, SMS, push notifications)
  • Sending news, offers, and information (with your consent where required)
  • Managing your requests
  • Business transfers (mergers, acquisitions)
  • Other purposes like data analysis and service improvement

Sharing Your Personal Data

  • With Service Providers for service facilitation (e.g., hosting, analytics)
  • For business transfers (e.g., sale or merger)
  • With Affiliates under the same Privacy Policy
  • With other users if you share in public areas
  • With your consent

We do not “sell” or share your Personal Data with third parties for promotional purposes as defined under the CCPA. You may opt out of receiving our direct marketing communications by using our Contact Form or following unsubscribe instructions in our communications.

Retention of Your Personal Data

Your Personal Data is retained only as long as necessary for the purposes outlined, legal obligations, dispute resolution, and enforcement of agreements. For example:

  • Account data is deleted within 12 months of account closure unless required for legal purposes.
  • Usage Data may be retained for up to 24 months for security or service improvement.
  • Other categories of Personal Data will be retained only as necessary and reviewed periodically.

Transfer of Your Personal Data

Your data may be processed in Singapore or other countries where our servers or Service Providers are located. By using the Service, you consent to such transfers. We take reasonable steps to protect your data in compliance with applicable data protection laws.

Disclosure of Your Personal Data

Business Transactions

If involved in a merger or acquisition, your data may be transferred. We will provide notice before such transfers.

Law Enforcement

We may disclose data as required by law or valid government requests.

Other Legal Requirements

We may disclose your data to:

  • Comply with legal obligations
  • Protect Company rights and property
  • Prevent wrongdoing
  • Protect user safety
  • Defend against legal liability

Security of Your Personal Data

We use reasonable security measures, including encryption and access controls, to protect your data. However, no method is 100% secure, and absolute security cannot be guaranteed.

Your Data Protection Rights

Depending on your jurisdiction (e.g., under the PDPA, GDPR, or CCPA), you may have rights to:

  • Access: Request a copy of your Personal Data.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Objection: Object to processing for marketing or other purposes.
  • Portability: Request your data in a machine-readable format.

To exercise these rights, please use our Contact Form. We will respond within 30 days as required by applicable laws.

Links to Other Websites

Our Service may link to third-party sites not controlled by us. We encourage you to review their privacy policies, as we are not responsible for their practices.

Limited Use (Google API)

We adhere to Google API Services User Data Policy, including Limited Use requirements, for any Google API integrations.

Changes to this Privacy Policy

We may update this Policy to reflect changes in practices or legal requirements. We will notify you at least 30 days before material changes take effect via email for account holders, in-app banners, or a prominent notice on our Website. The updated Policy will be posted at https://www.prosent.ai/privacy-policy.

Contact Us

For privacy questions or requests, please use our Contact Form or write to us at:

Prosent Pte. Ltd., 160 Robinson Road, #14-04, Singapore

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