Terms and Conditions

Last updated: May 19, 2025

Please read these Terms and Conditions carefully before using our Service.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. These definitions apply whether in singular or plural form. The English version of these Terms shall prevail in case of any translation.

Definitions

  • Affiliate: An entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote.
  • Company: Prosent Pte. Ltd., 160 Robinson Road, #14-04, Singapore ("the Company", "We", "Us", or "Our").
  • Country: Singapore.
  • Device: Any device that can access the Service, such as a computer, cellphone, or tablet.
  • Internal Business Purposes: Use of the Service for Your own legitimate business operations, excluding resale, sublicensing, or distribution to third parties.
  • Privacy Policy: The Company’s policy governing the collection, use, and protection of personal data, available at Privacy Policy.
  • Service: The Prosent Survey-to-Dashboard Platform, including all related applications, APIs, and interfaces provided by the Company.
  • SIAC Rules: The arbitration rules of the Singapore International Arbitration Centre, as amended from time to time.
  • Terms: These Terms and Conditions, forming the entire agreement between You and the Company regarding use of the Service.
  • User Data: Any data or content You upload, create, or process through the Service, including survey responses and dashboards.
  • Website: The public website at https://prosent.ai/
  • You or User: The individual or legal entity accessing or using the Service.

Acknowledgment

These Terms govern Your use of the Service. By accessing or using the Service, You agree to be bound by these Terms and represent that You are at least 18 years old or have the legal capacity to enter into these Terms. If You do not agree with any part of these Terms, You must not access or use the Service.

Your access to and use of the Service is also subject to Our Privacy Policy, which describes how We collect, use, and protect Your personal data. Please review Our Privacy Policy at Privacy Policy.

The Service is not intended for use by individuals under the age of 18. If You are under 18, You may not use the Service.

Account Registration and Security

  • Registration: To access certain features of the Service, You must register for an account and provide accurate, current, and complete information.
  • Security: You are responsible for safeguarding Your username and password and must notify Us immediately of any unauthorized use of Your account via Contact us.

License to Use the Service

  • Subject to Your compliance with these Terms, We grant You a limited, non-exclusive, non-transferable license to access and use the Service for Your Internal Business Purposes.
  • You shall not reverse engineer, decompile, or otherwise attempt to extract the source code of any part of the Service, except as permitted by applicable law.

User Obligations and Prohibited Activities

You agree not to:

  • Use the Service for any illegal or unauthorized purpose.
  • Attempt to gain unauthorized access to any part of the Service or related systems.
  • Upload or transmit viruses, malware, or other harmful code.
  • Engage in any activity that disrupts, interferes with, or harms the Service, including denial-of-service attacks.
  • Use the Service to infringe on the intellectual property rights of others.
  • Resell, sublicense, or distribute the Service to third parties without Our prior written consent.

Payment and Billing

  • Certain features of the Service may require payment, and we’re committed to making the payment process simple and secure through trusted third-party payment processors.
  • We support payments in multiple currencies to suit Your needs, and the applicable currency will be clearly displayed at checkout.
  • Payment terms, including fees and billing details, will be provided transparently when You access paid features. If You have any questions about payments, we’re here to assist via Contact us
  • Fees are generally non-refundable once access to paid features has been granted, but we’ll provide clear information about any applicable refund policies at the time of payment.
  • If a payment is not successfully processed, we may temporarily limit access to certain features, and we’ll work with You to resolve the issue promptly.
  • We may adjust fees or billing terms from time to time, and we’ll notify You at least 30 days in advance via in-app notifications, updates on the Website, or banners within the Service.
  • You are responsible for any taxes or fees that may apply in Your jurisdiction, which will be clearly outlined during the payment process.

User Data

  • You retain ownership of any User Data.
  • By using the Service, You grant the Company a worldwide, non-exclusive, royalty-free license to use, store, and process User Data solely for the purpose of providing and improving the Service.
  • Upon termination of Your account, We may retain User Data for a reasonable period as required by law or for backup purposes, after which it will be deleted in accordance with Our Privacy Policy.

Intellectual Property

All content, features, and functionality of the Service, including text, graphics, logos, icons, images, and software, are the exclusive property of the Company or its licensors and are protected by applicable intellectual property laws.

Links to Other Websites

Our Service may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. You acknowledge and agree that We are not responsible for any damages or losses arising from Your use of any third-party content or services.

Termination

We may suspend or terminate Your access to the Service immediately, without prior notice, if You breach these Terms. Upon termination, Your right to use the Service ceases immediately, and We may delete Your User Data in accordance with Our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by law, the Company’s total liability under these Terms is limited to the amount You have paid to the Company in the twelve (12) months preceding the claim, or SGD 100 if You have not made any payments. In no event shall the Company be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with these Terms or the Service.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind. We expressly disclaim all warranties, whether express or implied, including but not limited to fitness for a particular purpose, non-infringement, uninterrupted availability, or accuracy of data processed or displayed by the Service.

Force Majeure

The Company shall not be liable for any failure to perform its obligations under these Terms due to events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, government actions, cyberattacks, or interruptions in internet or utility services.

Indemnification

You agree to indemnify and hold harmless the Company, its Affiliates, and their respective officers, directors, and employees from any claims, damages, or losses arising from Your misuse of the Service, violation of these Terms, or infringement of any third-party rights.

Governing Law

These Terms are governed by the laws of Singapore, excluding its conflict of law rules.

Dispute Resolution

You agree to first seek informal resolution of any dispute by contacting Our support team at Contact us If unresolved within thirty (30) days, disputes shall be submitted to binding arbitration in Singapore under the SIAC Rules, with Singapore as the seat of arbitration. The arbitration shall be conducted in English by a single arbitrator, and the costs shall be shared equally unless otherwise determined by the arbitrator. All arbitration proceedings shall be confidential.

Geographic Restrictions

  • The Service is intended for use in jurisdictions where it is legally permitted. You are responsible for ensuring that Your use of the Service complies with applicable local laws.
  • We reserve the right to restrict access to the Service in certain jurisdictions at Our discretion.
  • You represent that You are not located in any country subject to U.S. government embargoes or on the U.S. list of prohibited parties.

For European Union Users

If You are a consumer in the EU, You may enforce mandatory consumer protection rights under the law of Your country of residence. If You pay to access the Service, You have the right to withdraw from the contract within 14 days without giving any reason, provided You have not used the Service during that period. For clarity, “use of the Service” includes actions such as creating surveys or dashboards. To exercise this right, contact Us at Contact Form

Compliance

We strive to comply with applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA). Where required, EU and California residents may have additional rights under the GDPR or CCPA, as detailed in our Privacy Policy. Please see our Privacy Policy for full information on your rights and our data protection practices: Privacy Policy.

Severability and Waiver

If any provision is held invalid, the remainder of the Terms shall remain in full force. Failure to enforce any right is not a waiver of that right.

Changes to These Terms

We may modify these Terms at Our discretion. Material changes will be announced at least 30 days before taking effect via in-app notifications, updates on the Website, banners within the Service, or by email to Your registered account. Continued use of the Service after changes means You accept the new Terms.

Miscellaneous

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between You and the Company regarding the Service.
  • Assignment: You may not assign Your rights or obligations under these Terms without Our prior written consent. The Company may assign its rights and obligations at its discretion.

Contact Us

  • Via our online contact form: Contact Us
  • By mail: Prosent Pte. Ltd., 160 Robinson Road, #14-04, Singapore
saas-landing.request_demo